Well Connected Responders

New to Customer Service by Phone? If over-the-phone customer service is new to you, you’ll discover new challenges. Veteran telephone customer service employees have some advice. One piece is to avoid reacting emotionally—it may be easier to react to antagonism when you are aided by the anonymity and distance that embolden an irate customer. Try…

Delivering Words of Encouragement

The holidays are all about spreading cheer and joy to others so that is exactly what EPFD did for a young boy who was diagnosed with Hurthle cell cancer earlier this year. When Station 37 found out about 16-year-old David Hernandez’s diagnosis, they contacted EPFD’s Public Information Office to see what could be done to…

Condition 1 Fire at Paisano

This weekend, EPFD crews responded to a Condition 1 vehicle fire at Paisano and Virginia. Crews where able to contain the incident in a couple of minutes. The fire partially affected a warehouse next to the vehicle. No injuries reported.

COVID-19 Vaccinations Begin for EPFD

The highly anticipated COVID-19 vaccine arrived Wednesday morning at the EPFD Training Academy for our firefighters to receive and be better protected against the virus. The shot was administered to a handful of fire stations, all while following the social distancing and safety guidelines. COVID-19 vaccinations will continue Saturday through Monday.

Pictures from the Line: Condition 1 Fire at Manor Place

Earlier this week, EPFD crews responded to a Condition 1 fire at the 130 block of Manor Pl. Crews contained a fire inside of the home and assisted a resident who suffered from smoke inhalation. No other injuries were reported. Photos by EPFD Lt Beltran.

Fire Stations 27 & 28 Host Toy Drive

Fire stations 27 and 28 stepped in to help the Center Against Sexual & Family Violence (CASFV) by opening their doors and hosting a toy drive for children this holiday season. The toy drive was on Wednesday and Thursday and people were able to drop-off their donations between noon and 3 p.m. at either fire…

Bags Full of Joy

On Thursday Local 51, Aranda Farmers Insurance and BoardUp all came together to fill-up more than 100 gift bags with goodies for kids battling cancer and other chronic illnesses. Each bag contained coloring books, crayons, food coupons and educational materials that are sure to put a smile on a child’s face this Christmas. Local 51…

Spirit of Giving Campaign

This is the time of year to get into the Spirit of Giving™. Helping people in a personal way is a grand gift to us all. That’s what the El Paso Community Foundation’s 32nd annual Spirit of Giving™ is all about – donating gifts to children, elderly, and people with special needs who might otherwise go without this holiday…

Free Starbucks for First Responders

Starbucks is offering free cups of appreciation to health care employees, hospital staffers, police, firefighters, and other “front-line responders” this month. From now through Dec. 31, employees in those categories with a valid employee ID may receive a free tall brewed coffee (hot or iced) any day at all company-owned stores and many licensed outlets. Besides…